A Rough–Fuzzy Input–Output Framework for Assessing Mobility-as-a-Service Systems: A Case Study of Chinese Cities

Mobility-as-a-Service (MaaS) has emerged as a sustainable solution that integrates multiple transport services through digital platforms. Across different cities, MaaS development exhibits variation in terms of economic support, infrastructure capacity, service integration level, and long-term sustainability orientation. The complexity of multistakeholder interactions and functional components in MaaS ecosystems calls for a more comprehensive performance evaluation framework. To address this, this study proposes a holistic four-dimensional indicator system covering economic, infrastructure, integration and sustainability aspects. To address the hybrid uncertainties arising from the heterogeneous information aggregated by the proposed framework, encompassing both quantitative statistics and qualitative expert judgements, a novel rough–fuzzy best–worst method (BWM) and rough–fuzzy data envelopment analysis (DEA) approach is developed. The empirical application to six representative core cities in China reveals that high performance in “Integration” and “Economic” dimensions plays a pivotal role in determining overall MaaS performance, and coordinated enhancement across dimensions is also important. Comparative and sensitivity analyses validate the framework’s robustness, offering policymakers a reliable tool for benchmarking MaaS maturity.