A Psychological Evaluation Model of a Good Conversation in Knowledge Creative Activities by Multiple People

Japanese companies have been focusing on enhancing the knowledge creative activities of older office workers in recent years. In addition, the way of working in the office has been shifting from traditional divisional routine work to collaborative or creative work, and office spaces are becoming quieter, with an increasing number of extremely quiet spaces (noise level < 40 dB). A sound environment that is too quiet gives workers the impression that it is difficult to converse with others, because they are worried about what people around them may think. The appearance of the knowledge creative society in recent years has led to a desire for changes in the workplace environment to improve the productivity of intellectual activities. To realize a sound environment that encourages knowledge creative activities, study outcomes need to be accumulated. Therefore, to clarify what kind of sound environment would be appropriate for knowledge creative activities by multiple people, we conducted psychoacoustic experiments to examine the effects of sound pressure level (signal-to-noise ratio), type of sound, and reverberation time in conference rooms on the impression of a “good conversation”. In addition, we considered a causal model for the psychological evaluation of a “good conversation” by conducting a multiple regression analysis of psychological evaluations of the experimental participants. The results indicated that a sound environment considered too quiet for multiple people to have discussions about knowledge creative activities lowers the impression of a “good conversation”, whereas high levels of relaxation lead to the impression of a “good conversation”.