Evaluating the Benefits of Collaborative VR Review for Maintenance Documentation and Risk Assessment

Technical documentation creation is a collaborative process involving several departments in R&D. Even though virtual reality (VR) has been demonstrated to facilitate industrial collaboration and advance the product development lifecycle in earlier studies, it has not been utilized for technical documentation review and risk assessment processes in industrial companies. This article presents a case study where the benefits of VR to maintenance documentation reviews and risk assessments were studied. The virtual reality environment was tested by nine domain experts from an industrial company in a user study that replicated their actual real-life industrial collaboration tasks. Both qualitative and quantitative data were collected during the study. Our findings show that collaborative VR has the potential to enhance the documentation review and risk assessment processes. Overall, the concept of using virtual reality for documentation review and risk assessment processes was rated positively by participants, and even though further development is needed for the review tools, VR was viewed as a concept that facilitates collaboration, enhances the current review practices, and increases spatial understanding. The benefits of VR are evident, especially for geographically scattered teams that rarely meet face-to-face or do not have access to the actual physical equipment. In cases where traditional means of communication are not enough, process improvements are needed for documentation review and risk assessment processes, and our proposed solution is VR.