Optimizing Aspect-Based Sentiment Analysis Using BERT for Comprehensive Analysis of Indonesian Student Feedback

Evaluating the learning process requires a platform for students to express feedback and suggestions openly through online reviews. Sentiment analysis is often used to analyze review texts but typically captures only overall sentiment without identifying specific aspects. This study develops an aspect-based sentiment analysis (ABSA) model using IndoBERT, a pre-trained model tailored for the Indonesian language. The research uses 10,000 student reviews from Indonesian universities, processed through data labeling, text preprocessing, and splitting, followed by model training and performance evaluation. The model demonstrated superior performance with an aspect extraction accuracy of 0.973, an F1-score of 0.952, a sentiment classification accuracy of 0.979, and an F1-score of 0.974. Experimental results indicate that the proposed ABSA model surpasses previous state-of-the-art models in analyzing sentiment related to specific aspects of educational evaluation. By leveraging IndoBERT, the model effectively handles linguistic complexities and provides detailed insights into student experiences. These findings highlight the potential of the ABSA model in enhancing learning evaluations by offering precise, aspect-focused feedback, contributing to strategies for improving the quality of higher education.