journal article·2023-03-07Open access

Short-Form Videos for Public Library Marketing: Performance Analytics of Douyin in China

Ying Liu, Dickson K. W. Chiu, Kevin K. W. Ho

Applied Sciences· Volume 13· Issue 6

Abstract

Short-form video platforms have become an important marketing channel for library resources and services. However, such promotions’ actual performance is not as good as expected. This research examined the performance of library marketing on the dominant short-form video platform in China, Douyin (aka TikTok worldwide), with social media analytics, including topic and correlation analysis. Results indicated that the number of fans of an account is positively correlated with the number of likes (p < 0.001) and independent of the number of videos (p > 0.05). Libraries post videos most often on the topic of “Reading Promotion”(31%), but the marketing performance on this topic is average (Mean DMI = 90.27). The most popular topics for patrons are “Hot Topics” and “Knowledge Quiz” (Mean DMI = 207.00). Using short-form videos for library marketing is a new practice, and scant studies have evaluated such performance, especially in Asia. Our results strengthen library practitioners’ awareness and reflections on conducting new media services and short-form video promotion, especially for the newer generation.
Source: crossref · Quality: baseline

Research context

OpenAlex topics: Web and Library Services · Digital Marketing and Social Media · Impact of Technology on Adolescents

SciVX discovery tags are terminology-based. OpenAlex topics are source-provided classifications.

Affiliations

Faculty of Education, The University of Hong Kong, Hong Kong 999077, China

Graduate School of Business Sciences, Humanities and Social Sciences, University of Tsukuba, Tokyo 112-0012, Japan

References (63)

Show source-provided references
1. Kirby, H. (2023, January 28). The Milwaukee Public Library Is TikTok Famous, with Followers Including Reese Witherspoon. Available online: https://www.jsonline.com/story/entertainment/2022/10/19/milwaukee-public-library-tiktok-famous-heres-what-know/8235683001/.
2. The co-evolution of two Chinese mobile short video apps: Parallel platformization of Douyin and TikTok10.1177/2050157920952120 ↗
3. China Internet Network Information Center (2022). The 49th Statistical Report of China’s Internet Development, China Internet Network Information Center.
4. Directions, I. (2022, July 30). Short-Form Videos Become a New Engine for the Development of the Audiovisual Industry, Available online: http://gbdsj.gxzf.gov.cn.
5. Dellatto, M. (2021). TikTok Hits 1 Billion Monthly Active Users, Forbes Media, LLC.
6. Douyin (2022, April 01). Douyin Home Page. Available online: https://www.douyin.com/.
7. Douyin (2022, April 01). Museum Accounts. Available online: https://www.douyin.com/search/%E5%8D%9A%E7%89%A9%E9%A6%86?source=switch_tab&type=user.
8. Social marketing: An approach to planned social change10.1177/002224297103500302 ↗
9. Marketing library services. How it all began
10. Personal Relations Between Librarians and Readers10.1300/J204v04n01_12 ↗
11. Key publications in library marketing: A review10.1177/0340035206070185 ↗
12. Gill, P. (2001). The Public Library Service: IFLA/UNESCO Guidelines for Development, NBD Biblion Publishers.10.1515/9783110961959 ↗
13. Canzoneri, B.R. (2015). Why a Marketing Background is a Good Fit for the Library Profession, Chandos Publishing.10.1016/B978-0-08-100063-2.00009-0 ↗
14. Chen, D., Chi, R., and Sun, Q. (2021, January 20–22). Research on Operation Strategies for TikTok Accounts of China’s Libraries. Proceedings of the 2021 IEEE 3rd International Conference on Civil Aviation Safety and Information Technology (ICCASIT), Changsha, China.10.1109/ICCASIT53235.2021.9633767 ↗
15. Getting acquainted with social networks and apps: It is time to talk about TikTok10.1108/LHTN-01-2020-0001 ↗
16. Libraries breaking barriers through TikTok: Enhancing access and visibility10.1108/LHTN-01-2022-0011 ↗
17. Exploring a New Mode of Reading Promotion in Public Libraries: An Example of Zhejiang Library’s Douyin. “Big Name is Coming”
18. Researchon Short Video Reading Promotion Strategies in Public Libraries Based on TAM Model
19. A study on the operational efficiency of Douyin in provincial public libraries in China
20. A Research on the Dissemenation Capability of short video accounts in libraries—Cases of provincial public libraries
21. For engaging older pupils
22. Getting started with TikTok for library marketing10.1080/15228959.2021.2008286 ↗
23. Going viral: TikTok for libraries in the midst of a global pandemic
24. TikTok and libraries: A powerful partnership
25. Research on Influencing Factors of Short Video Users’ Continuing Attention Intention of University Libraries Based on SOR Framework—Taking Douyin Platform as an Example
26. A Study on Short Video Marketing Strategy for Public Libraries Based on SICAS Model
27. A Study on the Communication Strategy of China’s Library Douyin Platform Based on DCI Index
28. Research on the promotion effect of Douyin accounts in archives based on DCI
29. NewRank (2022, April 01). Douyin Rank. Available online: https://xd.newrank.cn/tiktok/accountRank/overall.
30. A study on the operation status and improvements of the libraries’ Instagram
31. From Facebook to Instagram: Exploring user engagement in an academic library10.1016/j.acalib.2020.102229 ↗
32. Yu, P.Y., Lam, E.T.H., and Chiu, D.K. (Libr. Hi Tech, 2022). Operation management of academic libraries in Hong Kong under COVID-19, Libr. Hi Tech, ahead-of-print.10.1108/LHT-10-2021-0342 ↗
33. Getting acquainted with social networks and apps: Talking about TikTok10.1108/LHTN-01-2020-0001 ↗
34. How can Booktok on TikTok inform readers’ advisory services for young people?10.1016/j.lisr.2021.101091 ↗
35. The Operation Status and optimization strategies of the Library TikTok Account in China
36. Research on the Rules of Popular Short Video Content in Libraries—An Empirical Study Based on the Douyin Platform
37. The use of marketing concepts in library services: A literature review10.1108/LR-06-2012-0061 ↗
38. Investigation and Study on the Construction of TikTok in Chinese libraries
39. Exploration and Analysis of the Operation of Short Video Services of Provincial Public Libraries in China—Data Analysis Based on TikTok App
40. Library collections promotion for preadolescents using social media marketing strategies10.1108/LHT-03-2020-0073 ↗
41. Study on the optimization strategy of Douyin marketing in public libraries
42. Survey and Analysis of the Current Situation of Knowledge Service Marketing in Six Provincial Public Libraries in East China’s Douyin Platform
43. Construction of Mobile Short Video Service Mechanism in Academic Libraries from the Perspective of “Use and Satisfaction” Theory
44. Research on the Service Status and Development Strategies of TikTok Short Video Service in Public Libraries
45. Punch, K.F. (2013). Introduction to Social Research: Quantitative and Qualitative Approaches, Sage.
46. Greenfield, T., and Greener, S. (2016). Research Methods for Postgraduates, John Wiley & Sons.10.1002/9781118763025 ↗
47. George, D., and Mallery, P. (2018). IBM SPSS Statistics 25 Step by Step, Routledge.10.4324/9781351033909 ↗
48. Cohen, P., West, S.G., and Aiken, L.S. (2014). Applied Multiple Regression/Correlation Analysis for The behavioral Sciences, Psychology Press.10.4324/9781410606266 ↗
49. Statistics, L. (2022, July 01). Partial Correlation using SPSS Statistics. Available online: https://statistics.laerd.com/spss-tutorials/partial-correlation-using-spss-statistics.php.
50. Marketing academic library information services using social media10.1108/LM-12-2017-0132 ↗
51. Library marketing via social media: The relationships between Facebook content and user engagement in public libraries10.1108/OIR-10-2017-0288 ↗
52. Response to COVID-19 pandemic: Where do public libraries stand?10.1080/01616846.2020.1827618 ↗
53. BookTok 101: TikTok, Digital Literacies, and Out-of-School Reading Practices10.1002/jaal.1199 ↗
54. The influence of public health information sharing on social media during the early COVID-19 outbreak
55. Social media as a platform in academic library marketing: A comparative study10.1016/j.acalib.2020.102188 ↗
56. Navigating the New Era of Influencer Marketing: How to be Successful on Instagram, TikTok, & Co10.1177/0008125620958166 ↗
57. Schubert, B. (2022, December 01). Inside Milwaukee Public Library’s Rise to TikTok Stardom. Available online: https://www.milwaukeemag.com/inside-milwaukee-public-librarys-rise-to-tiktok-stardom/.
58. Chapter 2: Landscape of social media for libraries (Managing Your Library’s Social Media Channels)
59. Social network fatigue affecting continuance intention of social networking services: The case of WeChat users in China’s universities
60. Social Inclusion Library Promotion Strategy Through Social Media
61. Hilyard, H. (2022, December 01). Milwaukee Public Library’s Social Media Gains Global Attention. Available online: https://www.wisn.com/article/milwaukee-public-library-social-media-tiktok-instagram-global-attention/42259429.
62. Wang, R. (2020, January 8). Analysis of the Current Situation and Development Countermeasures of Douyin Marketing in Public Libraries in the Context of Full Media. Proceedings of the Annual Conference of the Chinese Library Association, Beijing, China.
63. Library, S. (2022, July 01). Library Shake It Up. Available online: http://sxlib.org.cn/pub/app/hd/hdyg/sthd/201908/t20190802_1018796.html.