journal article·2023-02-27Open access

Data-Intensive Inventory Forecasting with Artificial Intelligence Models for Cross-Border E-Commerce Service Automation

Yuk Ming Tang, Ka Yin Chau, Yui-yip Lau, Zehang Zheng

Applied Sciences· Volume 13· Issue 5

Abstract

Building an adaptative, flexible, resilient, and reliable inventory management system provides a reliable supply of cross-border e-commerce commodities, enhances supply chain members with a flow of products, fulfills ever-changing customer requirements, and enables e-commerce service automation. This study uses an e-commerce company as a case study to collect intensive inventory data. The key process of the AI approach for an intensive data forecasting framework is constructed. The study shows that the AI model’s optimization process needs to be combined with the problems of specific companies and information for analysis and optimization. The study provides optimization suggestions and highlights the key processes of the AI-predicting inventory model. The XGBoost method demonstrates the best performance in terms of accuracy (RMSE = 46.64%) and reasonable computation time (9 min 13 s). This research can be generalized and used as a useful basis for further implementing algorithms in other e-commerce enterprises. In doing so, this study highlights the current trend of logistics 4.0 solutions via the adoption of robust data-intensive inventory forecasting with artificial intelligence models for cross-border e-commerce service automation. As expected, the research findings improve the alleviation of the bullwhip impact and sustainable supply chain development. E-commerce enterprises may provide a better plan for their inventory management so as to minimize excess inventory or stock-outs, and improve their sales strategies and promotional and marketing activities.
Source: crossref · Quality: baseline

Research context

OpenAlex topics: E-commerce and Technology Innovations

SciVX discovery tags are terminology-based. OpenAlex topics are source-provided classifications.

Affiliations

Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hong Kong

Faculty of Business, City University of Macau, Macau

Division of Business and Hospitality Management, College of Professional and Continuing Education, The Hong Kong Polytechnic University, Hong Kong

References (48)

Show source-provided references
1. Warehouse inventory management system using IoT and open source framework10.1016/j.aej.2018.02.003 ↗
2. A Vendor Managed Inventory with FIFO and LIFO Plans
3. Implications of a Pandemic Outbreak Risk: A Discussion on China’s Emergency Logistics in the Era of Coronavirus Disease 2019 (COVID-19)10.24006/jilt.2020.18.3.127 ↗
4. Wong, S., Yeung, J.K.W., Lau, Y.-Y., and So, J. (2021). Technical Sustainability of Cloud-Based Blockchain Integrated with Machine Learning for Supply Chain Management. Sustainability, 13.10.3390/su13158270 ↗
5. Slc-gan: An automated myocardial infarction detection model based on generative adversarial networks and convolutional neural networks with single-lead electrocardiogram synthesis10.1016/j.ins.2021.12.083 ↗
6. Receiving More Accurate Predictions for Longitudinal Dispersion Coefficients in Water Pipelines: Training Group Method of Data Handling Using Extreme Learning Machine Conceptions10.1007/s11269-019-02463-w ↗
7. Reliability assessment of water quality index based on guidelines of national sanitation foundation in natural streams: Integration of remote sensing and data-driven models10.1007/s10462-021-10007-1 ↗
8. Riprap incipient motion for overtopping flows with machine learning models10.2166/hydro.2020.129 ↗
9. Tang, Y.-M., Chau, K.-Y., Li, W., and Wan, T. (2020). Forecasting economic recession through share price in the logistics industry with artificial intelligence (AI). Computation, 8.10.3390/computation8030070 ↗
10. A blockchain-based system to enhance aircraft parts traceability and trackability for inventory management10.1016/j.eswa.2021.115101 ↗
11. Investigation of critical success factors for improving supply chain quality management in manufacturing10.1080/17517575.2021.1880642 ↗
12. Inventory classification system in space mission component replenishment using multi-attribute fuzzy ABC classification10.1108/IMDS-09-2020-0518 ↗
13. Robotic process automation—A systematic mapping study and classification framework10.1080/17517575.2021.1986862 ↗
14. Wirtz, J., Kunz, W.H., and Paluch, S. (2023, February 21). The Service Revolution, Intelligent Automation and Service Robots, The European Business Review. Available online: https://www.europeanbusinessreview.com/the-service-revolution-intelligent-automation-and-service-robots/.
15. Ebel, H., Riedelsheimer, T., and Stark, R. (2021). Enabling automated engineering’s project progress measurement by using data flow models and digital twins. Int. J. Eng. Bus. Manag., 13.10.1177/18479790211033697 ↗
16. Automated trading systems statistical and machine learning methods and hardware implementation: A survey10.1080/17517575.2018.1493145 ↗
17. De Reanzi, S.R., and Thangaiah, P.R.J. (2021). A survey on software test automation return on investment, in organizations predominantly from Bengaluru, India. Int. J. Eng. Bus. Manag., 13.10.1177/18479790211062044 ↗
18. Inventory management and cost reduction of supply chain processes using AI based time-series forecasting and ANN modeling10.1016/j.promfg.2020.01.034 ↗
19. Wong, W.K., Guo, Z.X., and Leung, S. (2013). Optimizing Decision Making in the Apparel Supply Chain Using Artificial Intelligence (AI): From Production to Retail, Elsevier.10.1533/9780857097842 ↗
20. Chan, F. (2004). Logistics and Supply Chain Management with Artificial Intelligence Techniques—Part 1, Emerald Publishing Limited.
21. Kerravala, Z. (2022, March 15). Cisco Challenge Winners Use AI, IoT to Tackle Global Problems. Available online: https://www.networkworld.com/article/3569142/cisco-challenge-winners-use-ai-iot-to-tackle-global-problems.html.
22. A partial robust optimization approach to inventory management for the offline-to-online problem under different selling prices10.1007/s11518-017-5354-4 ↗
23. Tsai, J.-F., Wang, C.-P., Lin, M.-H., and Huang, S.-W. (2021). Analysis of Key Factors for Supplier Selection in Taiwan’s Thin-Film Transistor Liquid-Crystal Displays Industry. Mathematics, 9.10.3390/math9040396 ↗
24. Supply chain risk management and artificial intelligence: State of the art and future research directions10.1080/00207543.2018.1530476 ↗
25. Zheng, J. (2020). Online Resolution of E-Commerce Disputes, Springer International Publishing.10.1007/978-3-030-54120-0 ↗
26. Implementing successful e-commerce initiatives
27. Cultural adaptation in cross border e-commerce: A study of German companies
28. Cultural Implications for Cross-border E-commerce: The Case of China’s Belt and Road
29. Jiang, P., Jiang, H., Hu, Y.-C., Liang, C., and Wang, S. (2020, January 19–24). Identification of Key Factors Affecting Logistics Service Quality of Cross-border E-commerce. Proceedings of the International Conference on Human-Computer Interaction, Copenhagen, Denmark.10.1007/978-3-030-50341-3_30 ↗
30. Ramanathan, R., George, J., and Ramanathan, U. (2014). Supply Chain Strategies, Issues and Models, Springer.10.1007/978-1-4471-5352-8 ↗
31. Analytics for Cross-Border E-Commerce: Inventory Risk Management of an Online Fashion Retailer10.1111/deci.12429 ↗
32. Zhao, M., Xi, M., and Dai, D. (2019, January 28–30). Research on game strategy of information sharing in cross-border e-commerce supply chain between manufacturers and retailers. Proceedings of the International Conference on Intelligent and Interactive Systems and Applications, Bangkok, Thailand.
33. Zhao, J., Su, B., Rao, X., and Chen, Z. (2023). A cross-platform personalized recommender system for connecting e-commerce and social network. Future Internet, 15.10.3390/fi15010013 ↗
34. Dawson, P.G., Lewandowska, K.W., Kolinska, K., and Kolinski, A. (2023). Impact of market drivers on the digital maturity of logistics processes in a supply chain. Sustainability, 15.10.3390/su15043120 ↗
35. Pech, M., and Vrchota, J. (2022). The product customization process in relation to industry 4.0 and digitalization. Processes, 10.10.3390/pr10030539 ↗
36. Supply Chain Integration under Vendor Managed Inventory Mode of Operation Considering Stockout
37. Vendor and retailer managed consignment inventory with additive price–dependent demand10.1007/s11590-018-1357-4 ↗
38. Zhu, K. (2002). New Approaches to Inventory Management. [Ph.D. Thesis, Stanford University].
39. Grob, C. (2018). Inventory Management in Multi-Echelon Networks: On the Optimization of Reorder Points, Springer.10.1007/978-3-658-23375-4 ↗
40. A Review on Data Cleansing Methods for Big Data10.1016/j.procs.2019.11.177 ↗
41. Hybird XGBoost model with hyper parameter tuning for prediction of liver disease with better accuracy10.3748/wjg.v28.i46.6551 ↗
42. Chui, C.K., and Chen, G. (2009). Kalman Filtering: With Real-Time Applications, Springer. [4th ed.].
43. A Review of Missing Data Handling Methods in Education Research10.3102/0034654314532697 ↗
44. Chen, T., and Guestrin, C. (2016;–17, January 13–17). XGBoost: A Scalable Tree Boosting System. Proceedings of the ACM International Conference on Knowledge Discovery and Data Mining, San Francisco, CA, USA.10.1145/2939672.2939785 ↗
45. Saberi-Movahed, F., Mohammadifard, M., Mehrpooya, A., Rezaei-Ravari, M., Berahmand, K., Rostami, M., Karami, S., Najafzadeh, M., Hajinezhad, D., and Jamshidi, M. (2021). Decoding Clinical Biomarker Space of COVID-19: Exploring Matrix Factorization-based Feature Selection Methods. Medrxiv Prepr. Serv. Health Sci.10.1101/2021.07.07.21259699 ↗
46. Prediction of water quality parameters using evolutionary computing-based formulations10.1007/s13762-018-2049-4 ↗
47. A XGBoost risk model via feature selection and Bayesian hyper-parameter optimization10.5121/ijdms.2019.11101 ↗
48. The Council of Supply Chain Management Professionals (2023, February 21). Supply Chain Management and Logistics Management Definition. Available online: https://cscmp.org/CSCMP/Educate/SCM_Definitions_and_Glossary_of_Terms.aspx.