An Integrated and Comprehensive Fuzzy Multi-Criteria Model for Electronic Wallet Selection
Source abstract
Abstract
Electronic wallet (E-wallet), which combines software, hardware, and human interaction, is a modern platform for electronic payment. Financial services managers can create more effective strategies for advancing existing positions by evaluating the success of e-wallet services. The objective of this research is to create an integrated model for assessing E-wallet services using the Fuzzy Analytic Hierarchy Process (FAHP) in conjunction with a technique for extent analysis and the ARAS approach (Additive Ratio Assessment). In this study, E-wallet service providers are ranked and evaluated using the ARAS approach and the FAHP priority weights. In addition, a case study from Vietnam illustrates how the methodology is used. The data shows that perceived usefulness, perceived usability, perceived simplicity of use, and perceived threat have the least impact on how acceptable an E-wallet is. As a result, the suggested model improves the efficiency of E-wallet service operations and assists in overcoming the challenges associated with the evaluation of E-wallet services. The case finding demonstrates that the suggested model is a reliable and useful tool for making decisions when assessing E-wallet service providers functioning in a complex and changing environment.
Source: openalex_inverted_index · Quality: baseline
Research context
OpenAlex topics: Technology Adoption and User Behaviour · Consumer Retail Behavior Studies · Customer Service Quality and Loyalty
SciVX discovery tags are terminology-based. OpenAlex topics are source-provided classifications.
References (76)
Show source-provided references
1. An integrated framework to implement a knowledge management programme: The role of technological tools and techniques10.1504/IJIE.2012.052554 ↗
2. Why do people use and recommend m-wallets?10.1016/j.jretconser.2020.102091 ↗
3. Worldwide mobile wallet: A futuristic cashless system10.31763/businta.v4i2.204 ↗
4. Is mobile payment still relevant in the fintech era?10.1016/j.elerap.2018.05.009 ↗
5. Examining the evolution of mobile social payments in venmo
6. Utilization of electronic money
7. Technological factors of mobile payment: A systematic literature review10.1016/j.procs.2019.09.004 ↗
8. The dawn of fintech in Latin America: Landscape, prospects and challenges
9. Behavioural intention to accept mobile wallet: An empirical study of a developing country perspective
10. The impact of payment services directive 2 on the PayTech sector development in Europe10.1016/j.jebo.2020.07.010 ↗
11. Multiple criteria assessment of pile-columns alternatives10.3846/bjrbe.2011.19 ↗
12. Fuzzy sets10.1016/S0019-9958(65)90241-X ↗
13. A hybrid fuzzy MCDM approach for evaluating website quality of professional accounting firms10.1016/j.eswa.2011.08.138 ↗
14. Optimizing partners’ choice in IS/IT outsourcing projects: The strategic decision of fuzzy VIKOR10.1016/j.ijpe.2008.07.022 ↗
15. Multi-attribute comparison of catering service companies using fuzzy AHP: The case of Turkey10.1016/S0925-5273(03)00099-9 ↗
16. A new additive ratio assessment (ARAS) method in multicriteria decision-making10.3846/tede.2010.10 ↗
17. Toward an understanding of the behavioral intention to use mobile banking10.1016/j.chb.2004.03.003 ↗
18. Technology acceptance model for wireless internet10.1108/10662240310478222 ↗
19. Integrating TTF and UTAUT to explain mobile banking user adoption10.1016/j.chb.2010.01.013 ↗
20. de la Concha · Studies in Computational Intelligence · 2018 · 689 · 1135
21. Determinants of behavioral intention to mobile banking10.1016/j.eswa.2009.03.024 ↗
22. Mobile banking: Proposition of an integrated adoption intention framework10.1108/02652321011064908 ↗
23. The moderating effect of gender in the adoption of mobile banking10.1108/02652321011064872 ↗
24. An empirical investigation of mobile banking adoption: The effect of innovation attributes and knowledge-based trust10.1016/j.ijinfomgt.2010.07.006 ↗
25. E-government adoption in public administration organizations: Integrating institutional theory perspective and resource-based view10.1057/ejis.2012.28 ↗
26. Mobile-banking adoption by Iranian bank clients10.1016/j.tele.2012.11.001 ↗
27. Factors affecting the adoption of mobile banking: Sample of Turkey
28. The economic forces driving fintech adoption across countries
29. The future of the mobile payment as electronic payment system
30. Financial Stability Board, “Financial stability implications from fintech,” no. June. Financial Stability Board, 2017.
31. Unlocking circular business: A framework of barriers and drivers10.1016/j.jclepro.2018.11.202 ↗
32. Lost in transition? Drivers and barriers in the ecoinnovation road to the circular economy10.1016/j.ecolecon.2017.08.001 ↗
33. A systematic review on drivers, barriers, and practices towards circular economy: A supply chain perspective10.1080/00207543.2017.1402141 ↗
34. A hybrid banking websites quality evaluation model using AHP and COPRAS-G: A Turkey case10.3846/20294913.2014.915596 ↗
35. A hybrid MCDM approach based on fuzzy ANP and fuzzy TOPSIS for technology selection10.15388/Informatica.2015.53 ↗
36. Using fuzzy AHP to manage intellectual capital assets: An application to the ICT service industry10.1016/j.eswa.2012.12.081 ↗
37. A framework to measure relative performance of Indian technical institutions using integrated fuzzy AHP and COPRAS methodology10.1016/j.seps.2011.12.001 ↗
38. A fuzzy extension of Saaty’s priority theory10.1016/S0165-0114(83)80082-7 ↗
39. Use of consistency index, expert prioritization and direct numerical inputs for generic fuzzy-AHP modeling: A process model for shipping asset management10.1016/j.eswa.2011.08.056 ↗
40. A novel hybrid social media platform selection model using fuzzy ANP and COPRAS-G10.1016/j.eswa.2013.05.015 ↗
41. Market segment evaluation and selection based on application of fuzzy AHP and COPRAS-G methods10.3846/16111699.2012.721392 ↗
42. Performance evaluation of internet banking branches via a hybrid MCDM model under fuzzy environment
43. A fuzzy analytic hierarchy process method to support materiality assessment in sustainability reporting10.1016/j.jclepro.2015.12.005 ↗
44. Discussion on extent analysis method and applications of fuzzy AHP10.1016/S0377-2217(98)00331-2 ↗
45. On consistency and ranking of alternatives in fuzzy AHP10.1016/S0377-2217(99)00118-6 ↗
46. Deriving priorities from fuzzy pairwise comparison judgements10.1016/S0165-0114(02)00383-4 ↗
47. On the extent analysis method for fuzzy AHP and its applications10.1016/j.ejor.2007.01.050 ↗
48. Fuzzy analytic hierarchy process: A logarithmic fuzzy preference programming methodology10.1016/j.ijar.2010.12.004 ↗
49. Applications of the extent analysis method on fuzzy AHP10.1016/0377-2217(95)00300-2 ↗
50. Multiple criteria assessment of elite security personal on the basis of ARAS and expert methods
51. Assessment of priority options for preservation of historic city centre buildings using MCDM (ARAS)10.1016/j.proeng.2013.04.083 ↗
52. Analysis and choice of energy generation technologies: The multiple criteria assessment on the case study of Lithuania10.1016/j.egypro.2013.05.003 ↗
53. An integrated model for extending brand based on fuzzy ARAS and ANP methods10.3846/16111699.2014.923929 ↗
54. MCA based performance evaluation of project selection10.5121/ijsea.2011.2202 ↗
55. Integrated sustainability index: The case study of Lithuania10.13165/IE-13-7-3-02 ↗
56. Ranking financial institutions based on of trust in online banking using ARAS and ANP method
57. Gear material selection using complex proportional assessment and additive ratio assessment-based approaches: A comparative study10.12720/ijmse.1.2.104-111 ↗
58. Multi-criteria decision-making system for sustainable building assessment/certification10.1016/j.acme.2014.09.001 ↗
59. ARAS yöntemi kullanılarak kurumsal kaynak planlaması yazılımı seçimi
60. A fuzzy preference-ranking model for a quality evaluation of hospital Web sites10.1002/int.20177 ↗
61. Building commitment, attachment, and trust in strategic decision-making teams: The role of procedural justice10.2307/256728 ↗
62. Adoption and impacts of interorganizational business process standards: Role of partnering synergy10.1287/isre.1110.0404 ↗
63. Perceived usefulness, perceived ease of use, and user acceptance of information technology10.2307/249008 ↗
64. Determinants of perceived ease of use: Integrating control, intrinsic motivation, and emotion into the technology acceptance model10.1287/isre.11.4.342.11872 ↗
65. Hill · Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research · 1977 · 6
66. The DeLone and McLean model of information systems success: A ten-year update10.1080/07421222.2003.11045748 ↗
67. Forecast: The business value of artificial intelligence, worldwide, 2017–2025
68. Mobile banking adoption of the youth market: Perceptions and intentions10.1108/02634501211231928 ↗
69. Understanding dynamics between initial trust and usage intentions of mobile banking10.1111/j.1365-2575.2007.00269.x ↗
70. Perceived risk, usage frequency of mobile banking services10.1108/MSQ-10-2012-0137 ↗
71. Factors influencing the adoption behavior of mobile banking: A South Korean perspective
72. Internet vs. mobile banking: Comparing customer value perceptions10.1108/14637150710834550 ↗
73. Mobile banking rollout in emerging markets: Evidence from Brazil10.1108/02652321011064881 ↗
74. Predicting young consumers’ take up of mobile banking services10.1108/02652321011064917 ↗
75. An investigation of consumer acceptance of M-banking10.1108/02652321011085194 ↗
76. Mobile banking adoption by under-banked communities in the United States: Adapting mobile banking features from low-income countries